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Shipping & Returns Shipping & Returns

Shipping

We use a program to calculate exact shipping costs to save you money. We offer different shipping methods to suit everybody. Orders will ship either same day or on the next business day.

Free Shipping

Free Shipping on orders over $50 within the US. Moby Wraps, bumGenius Diaper Sprayers and Prefolds do not ship free. Layaway orders do not ship free.

Pick-up

Customers in the Montgomery or Conroe area in Texas may choose to pick up their order to save on shipping. If you wish to do this please choose free shipping during check-out and make a note in the comments box.

Layaway

Layaway is available on purchases $50 or more. Layaway orders do not ship free. After filling your cart proceed with checkout and enter coupon code “layaway”, this will update your total to reflect a 25% deposit. The remainder of your total will be charged in 25% increments to the same PayPal account every 2 weeks until it is completely paid. Once paid in full your order will ship. There will be a 10% restocking fees if you change your mind about an order, the rest will be refunded via PayPal.

Insurance

We are not responsible for items lost or damaged in transit. If you purchase insurance for your package and it has not been delivered within 30 days of the shipping date, Nature Nurture will reship new product at no additional charge. We ship all packages with delivery confirmation; if a package is scanned as "delivered", the package is not replaceable.

You may purchase shipping insurance for your order under Shipping Add-ons.

Returns

Nature Nurture will gladly refund your money less a 10% restocking fee for unwashed, undamaged products in resaleable condition within 30 days of purchase. Washed, used and clearance items are non-returnable. Packages must be returned complete, including free items. If you need to return something please contact us before doing so. Unless we made a mistake with your order, you are responsible for return or exchange shipping charges.

Exchanges

Nature Nurture will exchange unwashed products for similar products without a restocking free as long as no refund is necessary. You are responsible for exchange shipping costs unless we made a mistake with your order. If you need to send something back for exchanging please contact us before doing so.

Defective Merchandise

Defective products are usually exchanged or repaired by the product manufacturer. You may either contact the manufacturer directly or contact Nature Nurture about an exchange or repair. Defective products must be clean, stain-free and dry before you ship it.

We, nor our manufacturers, are responsible for damage to an item caused by improper care, abuse, misuse, normal fading or normal "wear and tear" of the product materials. If you need guidance on how to properly care for your diapers and accessories please do not hesitate to ask. We are here to help!

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